We endeavor to be a safe, accessible and inclusive destination for all visitors. We hope the below information is helpful when planning your visit. If you have any questions or special requests regarding the accessibility of our Visitor Information Centre or navigating around Rutherglen and surrounds, please contact our friendly staff.
Phone: 1800 622 871
Email: [email protected]
Entrance
The main entrance is accessible via a pathway from the carpark. Patrons will be met by double doors into the centre and there are ramps installed inside the building. The store is spacious to navigate at ease.
Parking
There are two accessible carparks at the Rutherglen Visitor Information Centre with a short-paved footpath to the main entry. The carpark is located off Main Street.
Restrooms
There is an accessible rest room located just outside the main building with a pathway and signage. Grab rails are installed. The basin, soap dispenser and paper towel are at an appropriate height. A change table is also available. The bathroom is not suitable for motorised vehicles.
Service Animals
Guide, service and therapy dogs are welcome in the Rutherglen Visitor Information Centre. Please speak to one of our helpful staff if you would like water for your guide dog.
Social Script: A visit to the Rutherglen Visitor Information Centre
1. Starting my visit
Today, I am visiting the Rutherglen Visitor Information Centre to get ready for my day in Rutherglen.
2. Where I go
I arrive at 57 Main Street, Rutherglen, Victoria, 3685.
The carpark is nearby, and I’ll park in one of the two accessible bays.
A short, paved pathway leads me directly to the main entrance.
3. Entering the centre
I walk in through double doors - the entrance is wide and easy to navigate.
Inside, there are ramps and plenty of space to move around with a stroller, scooter, walker, or wheelchair.
4. What I can do inside
- I can speak to friendly full-time or volunteer staff who know about the region, wines, walks, and events
- There is a bike hire desk where I can get hybrid, tandem, tag-along bikes, or child trailers
- I can visit the gift shop and browse local produce, souvenirs, and local art
- I can pick up maps, plan walks like the Rutherglen Loops or Rail Trail
5. Toilets and facilities
- There is an accessible restroom just outside the centre
- It has a wide doorway, grab rails, lowered sink, soap, and a change table
- The restroom is suitable for scooters, walking frames, wheelchairs or children’s prams
6. Service animals welcome
My guide dog, assistance dog, or therapy dog is welcome inside.
I can ask staff for a bowl of water for my dog.
7. Accessibility support
The centre welcomes people with mobility, vision, hearing and other support needs.
Staff are happy to help me with information, directions, and planning.
8. If I need help
If I’m unsure:
- I can ask staff about access features, routes, or items I can hire
- I can relax inside in a quiet corner or go outside for fresh air
9. When I leave
When I finish visiting, I will:
- Feel informed and calm
- Have maps, bookings, or items to make my day easier
- Know where to go next—whether a walk, winery, or café!
10. More Information
If I want to plan ahead or ask questions, I (or someone helping me) can contact the centre:
📞 1800 622 871 or 📧 [email protected]
Visitor Information Centre Summary
| Feature | Details |
| 📍 Address | 57 Main Street, Rutherglen, Victoria, 3685 |
| ♿ Parking | 2 accessible bays; paved path to entrance |
| 🚪 Entrance | Double doors, interior ramps, spacious layout |
| 🚻 Toilet Facilities | Accessible restroom with grab rails & change table |
| 🐾 Service Animals | Guide/assistance/therapy dogs welcome, water available |
| 🚲 Bike Hire | Hybrid, tandem, tag-along, trailer options |
| 🛍️ Shop & Gallery | Local produce, souvenirs, art displays |
| 🗺️ Planning Support | Maps, trail info, walk and ride guidance |
| 🔗 Contact Info | Phone: 1800 622 871 Email: [email protected] |